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Zendesk

★★★★4.45.9k reviewsFrom $19/agent/mo

The long-standing enterprise standard for customer support ticketing, known for depth and reliability at scale.

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Summary

Zendesk's maturity shows in its reporting, SLA management, and huge marketplace of integrations — it's built to handle high support volume across many channels. That same depth means setup and admin overhead is higher than newer, lighter tools like Help Scout, so smaller teams sometimes find it more than they need.

Strengths

Ease of Use
72
Value
68
Features
89
Support
80

Pricing

Starter
From $19/agent/mo
  • Core features
  • Community support
  • Limited usage
Pro
From $19/agent/mo
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

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