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Help Scout

★★★★★4.6400 reviewsFrom $22/user/mo

A shared-inbox-style helpdesk designed to feel like email rather than a ticketing system.

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Summary

Help Scout deliberately avoids the 'ticket number' feel of Zendesk — conversations look and feel like normal email threads, which small teams and customers both tend to prefer. It intentionally doesn't try to be an enterprise omnichannel platform, so very high-volume or multi-channel support teams will outgrow it.

Strengths

Ease of Use
88
Value
80
Features
72
Support
84

Pricing

Starter
From $22/user/mo
  • Core features
  • Community support
  • Limited usage
Pro
From $22/user/mo
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

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