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Gorgias

★★★★★4.61.1k reviewsFrom $10/mo

A helpdesk purpose-built for ecommerce, with deep Shopify integration for order data right inside tickets.

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Summary

Gorgias pulls Shopify order and refund data directly into the ticket view, saving ecommerce agents from tab-switching that's routine in Zendesk or Freshdesk — the tradeoff is it's far less useful outside ecommerce contexts.

Strengths

Ease of Use
83
Value
78
Features
80
Support
79

Pricing

Starter
From $10/mo
  • Core features
  • Community support
  • Limited usage
Pro
From $10/mo
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

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