Home>SAAS>Freshdesk
Freshdesk logo

Freshdesk

★★★★4.43.1k reviewsFree for small teams, then from $15/agent/mo

A more affordable, straightforward alternative to Zendesk with a genuinely usable free tier.

Visit Freshdesk

Summary

Freshdesk covers the core helpdesk workflow — tickets, SLAs, knowledge base — at a noticeably lower price than Zendesk, and the free tier is actually usable for small teams rather than a crippled trial. It's less deep on advanced automation and reporting than Zendesk or Intercom at the high end.

Strengths

Ease of Use
84
Value
86
Features
76
Support
77

Pricing

Starter
Free
  • Core features
  • Community support
  • Limited usage
Pro
Free for small teams, then from $15/agent/mo
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

Users Also Love

Linear
An issue-tracking and project tool built specifically for software teams, prized for its speed and keyboard-first UX.
Rippling
An HR platform that unusually bundles payroll, benefits, and IT device/app management into one system.
Ramp
Fast-growing corporate card and spend-management platform offering the software free while monetizing via card interchange.
Close
A CRM built around built-in calling and email so sales reps can work leads without leaving the app.
Calendly
The category-defining scheduling link tool — share a link, let people book time on your calendar automatically.
Loom
Quick, shareable screen-recording videos that replaced a lot of 'let's hop on a call' meetings with async clips.
Linear
An issue-tracking and project tool built specifically for software teams, prized for its speed and keyboard-first UX.
Rippling
An HR platform that unusually bundles payroll, benefits, and IT device/app management into one system.
Ramp
Fast-growing corporate card and spend-management platform offering the software free while monetizing via card interchange.