Compare Tools

Help Scout vs Linear

Head-to-Head
Our Take
Help Scout vs Linear

A shared-inbox-style helpdesk designed to feel like email rather than a ticketing system.

Side-by-Side
Help Scout logo
Help Scout
4.6 · 400 reviews
👑 Edge
Linear logo
Linear
4.8 · 1.4k reviews
Pricing
From $22/user/mo
Free tier; paid from $8/user/mo
Ease of Use
88
88
Value
80
82
Features
72
76
Support
84
74
Best For
  • shared team inbox
  • small business support
  • email-based support
  • software engineering teams
  • fast-moving product teams
  • issue/sprint tracking
Tags
helpdeskemail supportshared inboxsmall team
project managementsoftware teamsissue tracking
Visit

Help Scout leads on Support. Linear edges ahead on Value, Features.

Compare With Someone Else
Swap Linear for another Project Management tool
Groove
Simple, affordable help desk built for small teams that find Zendesk overkill and overpriced.
Hiver
Help desk that turns a shared Gmail inbox into a full ticketing system without leaving Gmail.
Re:amaze
Help desk and live chat platform with particularly strong Shopify and ecommerce-specific integrations.
Richpanel
Ecommerce-focused help desk emphasizing self-service order tracking and return portals to deflect tickets.
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